AMD Warranty in India — CPUs, APUs, and Why Radeon GPUs Are Different (2026)

At a glance

Section 2 — Warranty period by category

The first thing to get straight: AMD's warranty only covers products AMD actually manufactures and sells directly. AMD Radeon graphics cards sold at retail are not AMD products for warranty purposes — they are AIB (add-in board) partner products. When ASUS makes a TUF RX 7800 XT, that card carries ASUS's warranty, not AMD's. When Sapphire makes a Nitro+ RX 7900 XTX, that's a Sapphire warranty claim.

AMD's own warranty covers CPUs, APUs, and enterprise-segment GPUs like AMD Instinct — none of which the average PC builder in India is buying direct from AMD.

Boxed (PIB) Ryzen processors get 3 years from the purchase date. This covers the full Ryzen lineup — Ryzen 5, Ryzen 7, Ryzen 9, Ryzen Threadripper, and the Ryzen 8000G/7000G APU series. If you bought a retail-boxed Ryzen 7 9700X or a Ryzen 9 9950X from MDComputers or PrimeABGB, you have 3 years.

OEM/tray processors get 1 year only. These are the loose chips without retail packaging that show up in assembled PCs and prebuilt systems. A significant portion of India's unbranded PC market runs on OEM chips — important to know if you're buying a prebuilt or an assembled system rather than building from boxed components.

APUs carry the same coverage as CPUs — 3 years for boxed, 1 year for OEM. This covers the Ryzen G-series lineup: Ryzen 5 5600G, Ryzen 7 5700G, Ryzen 7 8700G, Ryzen 9 8950HX, and so on.

Radeon GPUs — STOP. If you're here because your RX 7800 XT or RX 9070 XT has a problem, AMD's warranty portal is the wrong place. Go to the AIB partner who made your specific card: ASUS India for ASUS TUF/Strix cards, MSI India for MSI Gaming/Mech cards, Gigabyte for AORUS/Gaming OC cards, Sapphire for Nitro+/Pulse cards, XFX for Speedster cards. I'll say this again in the verdict because half the readers who come to this page are trying to claim a Radeon card from AMD.

What voids the CPU warranty:

• Bent pins on AM4 and AM5 — though note carefully: on AMD's socket platforms, the pins sit on the motherboard, not the CPU. Bent pins mean a motherboard warranty claim (your ASUS, MSI, or Gigabyte board), not an AMD CPU claim.
• Thermal paste contamination on the CPU's PCB or integrated heat spreader contacts.
• Evidence of extreme voltage overclocking that caused physical degradation.
• Removed or tampered serial sticker on the CPU IHS.

Section 3 — Who actually handles claims (the distributor reality)

AMD warranty for India works differently from brands like ASUS or MSI, which have physical service center networks here. AMD does not have a brick-and-mortar service chain in India — warranty claims go through AMD's own online portal, and the process is primarily self-service through that portal.

Rashi Peripherals is AMD's primary B2B distributor in India — they supply AMD processors to retailers like MDComputers, Vedant Computers, PrimeABGB, and others across the country. Rashi's role is in the supply chain, not the warranty service chain. As an end user, you do not file a warranty claim through Rashi. You file directly at AMD's portal.

Why this matters: when you buy a Ryzen processor from MDComputers or Amazon India, the invoice you receive is from that retailer — and that retailer sourced it from Rashi. Your invoice from an authorized retailer (one that sources from Rashi's authorized supply chain) is required documentation for your warranty claim. Hold onto it.

AMD's India infrastructure is notably thinner than Intel's when it comes to warranty logistics. Intel has more physical India-specific service touchpoints. AMD relies more heavily on cross-border shipping for replacement processors, which directly affects resolution time. This is a genuine downside and the primary reason AMD's warranty resolution time is slower than competitors on average.

The portal-first approach works — it's just slower and less hands-on than walking into an ASUS or MSI service center in your city.

Section 4 — How to claim (step by step)

Step 1 — Confirm the failure is actually the CPU. Before anything else, rule out the motherboard, RAM, and PSU. AMD CPUs dying is rare — AMD's quality control on Ryzen is solid. What's more common is a RAM stick causing BSODs and crashes that look like CPU instability. Run Memtest86 for at least 2 hours. If on an AM5 system, also try disabling EXPO/XMP and running memory at stock speeds. If you've had any bent pins on the socket (motherboard), that's a motherboard claim, not a CPU claim — the pins are on the board on AM4 and AM5.

Step 2 — Find your CPU's serial number and OPN. The serial number and OPN (Ordering Part Number) are printed on the top of the CPU IHS itself, and also on the retail box. Both are required for the AMD portal. Take a clear photo before you proceed.

Step 3 — Go to AMD's warranty portal. Visit amd.com/en/registration/warranty-services-portal.html. Create an account if you don't already have one, then register your product with the serial number and OPN.

Step 4 — Submit the warranty claim. Describe the failure in detail: what the symptom is, when it started, what you've tried, and what hardware you're running it with (motherboard model, RAM kit, cooler). Attach evidence — Cinebench crash logs, event viewer screenshots, photos of the CPU (both sides), and any diagnostic outputs. The more specific and documented you are upfront, the faster the review.

Step 5 — Technical review. AMD's support team will review the claim and may come back with additional questions. They may ask for Cinebench scores (successful or failed runs), Memtest86 results to rule out RAM, Windows Event Viewer logs showing crash patterns, or confirmation that a proper thermal solution was used. Respond promptly — each round-trip adds days.

Step 6 — Claim approval and shipping instructions. If AMD approves the claim, they'll issue instructions for shipping the defective processor to a regional service address. They'll also provide a shipping label or instructions in most cases. Pack the CPU carefully — static bag, then rigid box with padding. Do not ship just the chip loose.

Step 7 — Track and receive. Monitor your replacement status via your AMD account portal. You'll typically receive a replacement unit of equivalent specification. Log in to the portal rather than calling for status updates — the portal reflects actual status faster.

Section 5 — Required documents

Have these ready before you open the warranty portal:

• Original purchase invoice from an authorized AMD dealer in India — must show the product name/model, retailer name, purchase date, and amount paid. PDF is fine for portal submissions.
• CPU serial number and OPN — from the top of the CPU IHS or the retail box. Both fields are required in AMD's portal.
• Proof of cooling solution — AMD evaluates thermal solution compliance as part of any CPU failure claim. You don't need to be running a Noctua; any properly installed cooler with correct TIM application is fine. Be prepared to describe or photo your cooler and confirm thermal paste was applied correctly.
• Photos of the CPU — top and bottom, confirming no physical damage, no bent pins on the substrate, no thermal paste on the contacts (the CPU's contacts are the gold pads on AM4/AM5 — paste on those voids the claim).
• Diagnostic outputs — Cinebench screenshots, Memtest86 results, Windows Event Viewer logs (System and Application, filtered for Critical and Error events around crash times). Not always mandatory, but always requested — submit them with your initial claim to save a round-trip.

Section 6 — Realistic resolution time

Best case — 14 days. Portal claim approved quickly, AMD has replacement stock regionally available, and shipping is smooth. This is possible but not the norm for India-based claims.

Average case — 21–30 days. Portal submission, technical review with follow-up questions, approval, cross-border shipping, delivery. This is the realistic expectation for most AMD CPU warranty claims in India in 2026.

Worst case — 6–8 weeks. If the specific CPU SKU is out of stock for replacement (especially on newer Ryzen 9000-series parts), or if there's cross-border logistics complexity, or if there are multiple back-and-forth rounds on claim documentation. The 6–8 week scenario is not rare — AMD's India warranty infrastructure genuinely lags behind what ASUS and Gigabyte provide through their service center networks here.

What slows things down most often: AMD not having a local India service center network comparable to ASUS or MSI/F1 Info means everything goes through the portal and cross-border logistics. Incomplete documentation at first submission also reliably adds a week. Submit everything upfront.

When to escalate: If six weeks pass with no resolution and no meaningful update, use AMD's support chat or email (accessible from the warranty portal) with your case number and a timeline of correspondence. AMD's social channels (Twitter/X @AMDRyzen or @AMDIndia) can also pick up stalled cases — provide the case number publicly if needed.

Section 7 — Common failure modes

The "bent pins are a CPU issue" misconception — this one has to come first. On Intel's LGA platform, the pins are on the motherboard socket. On AMD's AM4 and AM5 platforms, the pins are also on the motherboard socket — the CPU itself only has flat gold contact pads. If you see bent pins when you remove your Ryzen CPU, you're looking at a damaged B550, X570, B650, or X670 motherboard socket — file a claim against your motherboard manufacturer (ASUS, Gigabyte, MSI, ASRock), not against AMD. Many Indian buyers assume the opposite and go to AMD first, wasting time.

Ryzen 5000 PBO instability that isn't a defect. The 5800X and 5900X in particular had instability issues on some motherboards that were addressed through BIOS updates. If your Ryzen 5000 system crashes under sustained multi-threaded load, update your motherboard BIOS to the latest version and test before filing a warranty claim. AMD will ask you to do this anyway, so do it first.

Ryzen 7000 EXPO profile instability. Early Ryzen 7000 systems (AM5 launch batch) with EXPO-enabled DDR5 had compatibility issues on certain boards — again, BIOS updates resolved most of this. Update BIOS, try stock memory speeds, before concluding the CPU is defective.

Genuine DOA events. Rare, but they happen. Ryzen CPU not booting at all, no POST, confirmed by testing in a known-good system — this is the clearest warranty claim AMD will process quickly. DOA events are straightforward when documented properly.

Cooling-related failures. AMD will inspect thermal paste application as part of claim evaluation. A Ryzen 9 9950X that throttled and failed due to a loose cooler mount isn't going to get warranty coverage. Make sure your cooler was properly installed before assuming the CPU has failed.

Section 8 — Parallel imports

Boxed (PIB) AMD processors have globally consistent warranty coverage. AMD's own warranty documentation explicitly states that retail PIB processors carry warranty applicable globally. A Ryzen 7 9700X bought from a Dubai retailer and used in India falls under AMD's global warranty terms — unlike GPU AIB partners, AMD doesn't restrict boxed CPU warranty to the region of purchase. This is one area where AMD is genuinely more consumer-friendly than some competitors.

OEM/tray chips have zero international warranty coverage. The 1-year term is enforced strictly and does not follow the chip across borders. An OEM Ryzen 5 9600X sourced from outside India with no Indian invoice carries no warranty you can use in India.

How to identify OEM/tray chips in the Indian market:

• Sold loose in anti-static bags without retail packaging or documentation
• Priced ₹800–1,500 or more below expected Indian market price for the same SKU
• No AMD retail box, no AMD Wraith cooler (for models that include one), no warranty documentation
• Common in gray market channels: Nehru Place (Delhi), SP Road (Bengaluru), Manish Market (Mumbai)

The parallel import gray zone for boxed CPUs: Even though AMD should technically honor a boxed CPU bought internationally, the practical experience may be slower. India-based support agents may escalate global-sourced products to a different queue, adding time. Buying from an authorized Indian retailer — one that sources through Rashi Peripherals' distribution chain — gives you the straightest path to warranty service.

Always verify before buying: Ask the seller for the CPU serial number before purchase. Check it on AMD's support portal. If the seller won't provide a serial pre-sale, that's a red flag.

Section 9 — Pro tips

• AMD GPUs (Radeon) are not AMD's warranty responsibility — contact your AIB. I say this every time because half the people who reach this page are trying to claim a Radeon card from AMD. If your ASUS TUF RX 7800 XT, Sapphire Nitro+ RX 9070 XT, or XFX Speedster RX 7700 XT has an issue, you need ASUS India, Sapphire India, or XFX's warranty channel — not AMD's portal. AMD will reject the claim.

• Before filing a CPU warranty claim, rule out memory first. AMD CPUs are sensitive to memory compatibility on both AM4 and AM5 platforms. Run Memtest86 for 2+ hours at stock memory speeds (no EXPO/XMP). A false CPU claim wastes 3 weeks and AMD will ask you to do this anyway. If memtest passes clean at stock memory speeds, then proceed with the CPU claim.

• On AM5 systems with bent socket pins on the motherboard — do not try to straighten them yourself with a needle. File a motherboard warranty claim with your board manufacturer (ASUS, Gigabyte, MSI, ASRock) and describe it as damage that occurred during CPU installation. Most service centers will process first-time occurrences under warranty, especially if the rest of the board shows no other damage. The CPU itself is almost certainly fine — just test it in a different board if you can.

• When creating your AMD portal ticket, ask for India-specific routing. AMD's warranty portal can route your case to different regional queues. Mention explicitly that you're in India and need India-specific service routing. This prevents your case from being processed as a US claim and potentially shipping replacements to a US address — which has happened.

• OEM chips are sold at a discount across India's gray market, especially in Nehru Place (Delhi) and SP Road (Bengaluru). The ₹800–1,500 saving compared to boxed looks attractive on a ₹15,000–30,000 processor. It is not worth trading 2 years of warranty coverage for. A boxed Ryzen 5 9600X costs roughly ₹19,000–21,000 from authorized retailers. The same tray chip shows up for ₹18,000 in gray channels. That ₹1,500 difference is gone after one repair cycle.

Section 10 — Verdict: AMD warranty in India, honestly

AMD's India warranty coverage is solid for what it covers — but it covers less than people assume, and that gap catches a lot of buyers off guard. Boxed CPUs and APUs have 3 years of coverage with globally consistent terms, and AMD's portal works. The process is fully self-service and the documentation requirements are reasonable. The genuine downside is resolution time — AMD's India service infrastructure is thinner than Intel's, with no local service center network and more reliance on cross-border shipping. A 21–30 day resolution window is realistic, and 6–8 weeks is not unusual for less common SKUs.

The bigger issue is what AMD's warranty doesn't cover: Radeon GPUs. AMD does not service Radeon cards for end consumers — that responsibility sits with the AIB partners who manufacture and sell them. If you're buying a Radeon graphics card in India, the relevant warranty research is on your AIB, not AMD. Sapphire and XFX are the Radeon-exclusive AIBs — research their India coverage. ASUS, Gigabyte, and MSI also make Radeon cards with their own India warranty programs. Sapphire in particular has solid India coverage through Rashi Peripherals (the same AMD CPU distributor) for Nitro+ and Pulse cards.

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See also: Intel Warranty India · Gigabyte Warranty India · ASUS Warranty India · Parallel import warranty guide

This is independent guidance based on industry experience. We are not affiliated with AMD India or Rashi Peripherals.